Senior Quality Engineer/Quality Team Lead

AKQA

San Francisco (2006-2015) 

 

First QA employee, built desktop and mobile test lab, hired and trained key staff, coordinated resources between offices, planned and executed front-end and integration testing for banner ads, direct mail, websites, blogs, digital publications, mobile applications and corporate infrastructure projects, such as:

• Integrating iOS and Android mobile, tablets, Facebook, Twitter, etc into digital strategies for clients like Microsoft, Nike, XBOX, McDonald’s, Visa, Target, Audi and Gap

• Managing all QA for Target Black Friday digital campaigns for four years with zero downtime or performance issues (even when main Target.com site failed)

• Successive world record-grossing product launch campaigns for XBOX Halo games and Kinect platform

• Highly-awarded multi-lingual, multi-site global Olympics campaigns for McDonald’s, featuring the world’s largest mass multiplayer game, and Visa’s digital deployment of the iconic Morgan Freeman ads

• Quality lead maintaining customer satisfaction for the highest-margin account in entire agency for two years running, during migration to agile process through multiple red-flag reviews.

• Perfect on-time digital publication delivery for Target Weekly Ad, and fashion blogs for Gap, Levi and Target. 

• Optimized Target Weekly Ad sites for 20 to 30% performance boost across all platforms

 

Quality Engineer 

Delta Dental

San Francisco (2004-2005) 

•  Senior member on team testing the conversion of sensitive legacy proprietary client-server system to web-based HIPAA-compliant solution, using sensitive live customer data, coordinating testing with Russian team.

 

Quality Assurance Manager

Strategment

San Francisco (2003)

•  Directed testing for fast-moving start-up development and implementation of digital retail sites for Simayoff Jewelers and World of Charms, with Israeli technical management and Indian development team.

 

Partner/Technical Operations Manager

Giant Anteater Studios 

San Francisco (2001-2003) 

•  Creative and technical services for musicians, artists and nightclubs, delivering print and digital strategy and materials, web sites, and including CD launches, event management, club video and light shows

 

Quality Assurance Manager

Kiracom

San Francisco (1999-2000)

• Woman-focused dot.com startup leveraging proprietary email system, ad serving and preference survey software into digital retail brand marketing and consumer rewards program.

 

Quality Engineer

Just In Time Solutions/Avolent

San Francisco (1998-1999)

• Tested conversions to web-based services for major corporate clients, like HP’ worldwide Sales and Service directory, Wells Fargo consumer mortgage processing, and digital publishing ventures

 

Quality Engineer/Quality Team Lead

Apple

Cupertino, CA (1992-1998) 

• Team lead on projects like PowerBook 150, and first-multiprocessor Macs.  Senior QA engineer for Performa hardware featuring first integrated TV and first consumer software web authoring tools, first integrated CDR and DVD players, mass storage hardware and drivers, QuickTime 3D, text-to-speech.  Responsible for operating system release compatibility for “top 100” applications.

 

Senior Technical Operations Coordinator

Kiewit Computation Center

Dartmouth College Hanover, NH (1984-1992)

• Lead administrative role at cutting-edge 24/7/365 Ivy League academic computing facility as large mainframe time-sharing transformed with the arrival of campus-wide personal computing.